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Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-4 business days, Monday through Friday. We are closed weekends and statutory holidays.
Shipments are released Monday through Friday, although deliveries may occur on weekends depending on the schedule of the delivery company. All estimated arrival times and tracking information will be communicated prior to shipping. Any changes to delivery dates will be communicated by the delivery company through your email provided at the time of purchase.
Shipping rates and delivery estimates
Shipping rates are calculated and displayed upon checkout based on your delivery address and preferred delivery method.
Due to the current climate, shipments may delay due to labour shortages and volume of shipments.
While we do our best to deliver your orders as per your requested service delivery choice, we cannot guarantee precise delivery date once your package leaves our facility and will not be held accountable for any delays in delivery.
Shipment confirmation and order tracking
Once we receive your order and it is processed, you will receive confirmation and order tracking number information via email. Please refer to our ‘Shipment Processing time’ clause above for more details.
Customs, duties, and taxes
Honsberger Physiotherapy and Biomechanics Ltd. (Honsberger Physio+) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Customize the following: Honsberger Physiotherapy and Biomechanics Ltd. (Honsberger Physio+) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly at firstname.lastname@example.org to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
We currently ship all products to the United States. If you reside elsewhere, please contact email@example.com to arrange shipping alternatives for your order.
*Additional costs may apply.